Payment
All sales are to be prepaid, COD by cash, or certified cheque. Preprinted company cheques will be accepted upon credit approval. Personal and bank counter cheques will not be accepted.

Shipping
All shipments are F.O.B. our Stores at
1050 Upper Gage Hamilton, ON L8V 5B7 Canada Tel: 905-318-1664
280 Ottawa St. N Hamilton, ON L8H 3Z9 Canada Tel: 905-547-8617
There is a $10 flat ground-shipping rate on most orders and/or backorders under $3,000. (Certain limitations and fulfillment fee/drop shipment charges may apply). Please check rates for deliveries to remote locations where extra freight are required. Freight insurance is provided for shipments (valued up to CDN$20,000) using couriers of OC choice. Additional insurance coverage can be provided at the request of customer at additional charge. C.O.D. charges are extra. All shipments will be sent via ground using a courier selected by OC. Express, air and special handling charges are extra. Customers must report any shipping discrepancies or damages to the Courier Company and OC immediately.

Warranty
Ottawa Computech values your business and always attempts to provide you the very best of service.
Unless otherwise specified below, all products are sold with a one year parts & labour warranty against defects in material and workmanship. This warranty does not cover defects caused by misuse or any physical damages caused by the customer. OC will not be liable for any damages resulting from the use of our products. All warranty returns are subject to the RMA return policy as below.
• All CPUs have one-month warranty through OC. After one-month customer may contact manufacture directly if still within manufacture warranty period.
• Routers have one-month warranty thru OC. After one-month customer may contact manufacture directly if still within manufacture warranty period.
• All used products have 30 days warranty. OC do not provide any software’s or support for used products (you may purchase any software from sales department).
• For printers, CRT Monitors, LCD TV/Monitors and new Laptops come with manufacture warranty. Customer can contact with manufacture directly if product is still under warranty. We apologize for any inconvenience.
Errors, Misprints and Omissions on our Site
Ottawa Computech endeavors to provide current and accurate information on our website. Nevertheless, errors and misprints may occur. Accordingly, OC reserves the right to reject, correct, cancel or terminate any order for goods or services for which the price was incorrectly displayed or where we otherwise displayed erroneous or inaccurate information. OC reserves this right at any stage of the order processing, including after an order has been submitted and whether or not the order has been confirmed. OC is not obligated to sell products or services based on errors or misprints on our website.

All Hard drives have one year warranty from OC after one year customer can contact with manufacture for RMA if still within manufacture’s warranty period.

Maxtor Hard Drives: 1-800-2-Maxtor (http://www.maxtor.com)
WD Hard Drives: 1-800-832-4778 (http://www.wdc.com)
Fujitsu Hard Drives: 1-800-263-8716 (http://www.fujitsu.ca)
Samsung Hard Drives: http://www.samsung.ca:3304/en/pdf/HDD_CDR_REPLACEMENT_form.doc(or go to http://www.samsung.ca)

RMA Return Policy
Prior to shipping products back to OC, a Return Merchandise Authorization (RMA) number must be obtained from our Service/Technical Department. In order to process your RMA return promptly, the products must be returned prepaid to our store with the following:
1. A copy of the original invoice or packing slip showing the serial number.
2. A brief note describing the problem and defective symptoms.
3. All manuals, accessories and original packaging.
4. RMA number on a clearly visible removable sticker on the outside of the box. Box must be clean and free of marks.
All collect shipments will be refused. Improper packaging, physical damage, or alteration of serial numbers will void all warranties. All goods returned for warranty that are found to be non-defective (or damaged as a result of misuse including static discharge) will be shipped back to the customer collect. Service charges $30.00 per item will apply if the returned product proves not to be defective

Dead On Arrival (DOA)
DOA products and/or any shipping discrepancies must be reported to OC within 48 hours of receipt of goods. DOA returns are subject to the RMA return policy outlined in this document.

Returns for Credit
All purchase items if not used can be return within 3 business days subject to a 15% restocking charges. Merchandise will be accepted for credit only if returned in "as-new" resalable condition, including original packing, manuals,accessories and original sales receipt.